Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the web design, hosting, and ongoing care plan services provided by Webbed Digital ("we," "us," or "our"). By engaging our services, you agree to these Terms.

2. Web Design Services

For custom website builds, we will provide a clear scope of work and a fixed quote. Revisions are included as specified in the proposal. Once the final website is approved and paid for in full, you own the website design, content, and the rights to your domain name.

3. Hosting & Care Plans

We provide UK-based website hosting with a 99.9% uptime SLA. We do not tie you into long-term lock-in contracts; you may cancel your hosting or care plan at any time by giving us notice before your next billing cycle. No refunds are provided for partial months.

4. Client Portal & Billing (Upmind)

We use Upmind to manage your account, support tickets, and billing. By becoming a client, you will be given access to the Upmind Client Portal.

Upmind Terms of Use (Summary)

When interacting with our Client Portal, certain Upmind operational terms apply:

• Account Security: You are responsible for keeping your Client Portal password secure. Upmind provides two-factor authentication (2FA) which we highly recommend enabling.
• Automated Billing: Upmind securely handles automated recurring billing for your hosting and care plans via tokenised payment gateways. You agree to ensure a valid payment method is on file to avoid service interruption.
• Acceptable Use: You agree not to misuse the Client Portal, attempt to breach its security, or use the support ticket system to send abusive messages, spam, or unlawful material.

5. Suspension of Services

We reserve the right to suspend or terminate hosting services if invoices remain unpaid for more than 14 days after the due date, or if your website is found to be hosting illegal content, spam, or malicious software.

6. Liability

While we take regular backups and employ strict security measures, Webbed Digital shall not be liable for any indirect, incidental, or consequential damages (including loss of revenue or data) resulting from the use or inability to use our services.

7. Changes to Terms

We reserve the right to update these Terms at any time. We will notify active clients of any significant changes via the email address registered in the Client Portal.