How we handle, protect, and respect your personal data at Webbed Digital.
1. Introduction
At Webbed Digital, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and store your data when you use our website or services.
2. Data Controller and Data Processor
Under the General Data Protection Regulation (GDPR):
Webbed Digital acts as the Data Controller for any personal data you provide to us directly to establish a business relationship or use our services.
Upmind Ltd acts as a Data Processor. We use Upmind to provide our client portal, manage billing, and process support tickets.
3. Data Collection on WebbedDigital.co.uk
We do not collect or store any personal client data directly on the webbeddigital.co.uk website. Our website is purely informational. Any contact forms or requests for quotes generate an email sent directly to us, and no personal data is stored in the website's database.
4. Website Analytics & Cookies
We use a custom, privacy-focused analytics system to monitor website traffic and improve user experience. When you visit our website, we may collect anonymous geographic data (such as your country and city) based on your IP address. We also use essential cookies to remember your consent preferences. We never sell this data, and we do not share it with any third parties.
5. Client Portal & Billing (Upmind)
All client data, including your name, address, contact details, service subscriptions, and billing information, is securely managed and stored within our Client Portal, which is powered by Upmind.
Upmind Privacy Policy (Summary)
Because we use Upmind to provide our client portal, your data is processed by Upmind Ltd. Below is a summary of how Upmind handles your data on our behalf:
Secure Infrastructure: Upmind stores data securely in robust cloud infrastructure designed to comply with GDPR and global data protection standards.
Payment Processing: Upmind integrates with third-party payment gateways (such as Stripe or PayPal). Upmind does not store your full credit card details on their servers; these are securely tokenised by the payment provider.
Sub-processors: Upmind uses trusted sub-processors to provide their services, ensuring all sub-processors uphold strict privacy standards.
Data Processing Agreement (DPA): We have a DPA in place with Upmind that legally restricts them to only processing your data to provide the portal services to us. They do not sell your data or use it for their own marketing.
6. Your Rights Under GDPR
You have the right to:
Request access to the personal data we hold about you.
Request correction of any inaccurate data.
Request deletion of your data (the "right to be forgotten"), subject to our legal obligations to retain billing records.
Withdraw consent at any time for marketing communications.
7. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at .
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